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Terms of Service

Terms of Service - Mowing To You

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Last Updated: February 3, 2025

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1. Company Information - Business Name: Mowing To You - Trading Name: Mowing To You - Owner: Brett Michael Sorrell - ABN: 55 735 232 013

- Trading Address: 21 Wacal Rd, Mothar Mountain QLD 4570

- Contact: mowingtoyou.com.au

 

2. Insurance and Compliance - WorkCover Queensland Policy Number: WSM230390056 - Valid: July 1, 2024 - June 30, 2025 - Industry Classification: 731349 - Other Gardening Services - Public Liability Insurance: $20M coverage

 

3. Service Agreement

 

3.1 Services Provided Professional lawn care services including: - Lawn mowing and maintenance - Edging and trimming - Fertilizing and weed control - Gutter clearing - End-of-lease tidy-up - Custom lawn design - Landscaping services 3.2 Service Areas We proudly service: - Gympie - Noosa - Maroochydore - Tewantin - Cooroy - Cooloola Cove - Tin Can Bay - Kybong

 

4. Pricing and Payment Terms 4.1 Quotes and GST - ALL quotes, whether verbal or written, are PLUS GST - Final invoice amount will include GST as required by Australian law - Standard rate: $160 + GST/hour (2-person team) - Enhanced rate: $210 + GST/hour (3-person team) 4.2 Payment Terms - Residential: Payment due upon completion - Regular clients: 7-day payment terms - Commercial clients: 14-day payment terms - Accepted methods: Bank transfer, credit card, or cash 4.3 Late Payment - Initial late fee: $25 - Monthly interest: 1.5% on overdue amounts - Accounts may be referred to collection after 60 days

 

5. Service Conditions

5.1 Scheduling - Services provided Monday to Friday - Saturday available for overflow or emergency work - 24-hour notice required for cancellation - Missed appointment fee equals regular service charge

5.2 Seasonal Service Terms - Service frequency varies seasonally: - Spring/Summer (September-February): More frequent services due to rapid growth - Autumn (March-May): Transitional scheduling based on growth rates - Winter (June-August): Reduced frequency with maintenance focus - Pricing remains consistent year-round - Additional services may be recommended during peak growing seasons - Weather-dependent scheduling adjustments may apply

5.3 Weather Policy - Services may be rescheduled due to adverse weather - No additional charge for weather-related rescheduling - Alternative dates provided within 5 business days - Specific protocols for post-rain mowing

 

6. Customer Responsibilities - Clear lawn of obstacles before service - Secure pets during service - Mark or notify of hidden fixtures/hazards - Provide safe access to service areas

 

7. Quality Guarantee - Diamond-level lawn care service provider - 100% satisfaction guarantee - Issues must be reported within 24 hours of service - Free return service for quality-related issues - Photo documentation may be required

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8. Australian Consumer Law Compliance 8.1 Consumer Rights - These terms are subject to the Australian Consumer Law - Statutory guarantees cannot be excluded - Right to repair, replacement, or refund for major failures - Compensation for reasonably foreseeable loss 8.2 Privacy Protection - Compliance with Privacy Act 1988 - Personal information used only for service delivery - No third-party sharing except as required by law

 

9. VIP Program Terms - Multiple service tiers available - Benefits vary by tier level - Terms and pricing subject to annual review - Geographic restrictions may apply

 

10. Dispute Resolution - Initial resolution through direct communication - Mediation if required - Queensland Civil and Administrative Tribunal for unresolved disputes - Governed by Queensland law

 

11. Liability Limitations - Company liability limited to service value - Not responsible for pre-existing property damage - Force majeure clause applies - Damage must be reported within 24 hours

 

12. Contract Termination - Either party may terminate with 14 days notice - Immediate termination for breach of terms - Final payment due within 7 days of termination - Pre-paid services will be refunded pro-ratat

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