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Terms of Service - Mowing To You

Last Updated: 14/06/2026

1. Company Information

Business Name: Mowing To You

Trading Name: Mowing To You

Owner: Brett Michael Sorrell

ABN: 55 735 232 013

Trading Address: Gympie, QLD 4570

Contact: 0488 352 232

Email: admin@mowingtoyou.com.au

1. Insurance and Compliance

Mowing To You maintains appropriate insurance and compliance for the services we provide, including (where applicable):

Public Liability Insurance (up to $20,000,000)

WorkCover / Workers’ Compensation insurance (as required by Queensland law)

Evidence of current insurance coverage can be provided upon request.

We operate in accordance with relevant Queensland and Australian laws and safety requirements applicable to lawn care, gardening and cleaning services.

1. Service Agreement

3.1 Services Provided

Professional lawn care services including:

Lawn mowing and maintenance

Edging and trimming

Fertilizing and weed control

End-of-lease tidy-up

Custom lawn design

Landscaping services

3.1A Cleaning Services (where applicable)
Mowing To You may also provide cleaning services, including bond cleans, house cleans and deep cleans (“Cleaning Services”). Cleaning Services are provided Monday to Friday (Saturday by appointment only). Cleaning Services may have different inclusions/exclusions to lawn care services and will be confirmed in writing at the time of booking.

3.2 Service Scope & Exclusions

Standard mowing service includes lawn cutting, edging, and blowing. The following services are separate and must be quoted separately:

Green waste removal

Tree or stump removal

Pest control or chemical application

Soil remediation or turf repair

Equipment maintenance or repair services

3.3 Service Areas

We proudly service:

Gympie

Southside

Cooloola Cove

Tin Can Bay

3.4 Hidden Hazards & Customer Disclosure

Customer must disclose all known hazards before service commences, including but not limited to:

Underground irrigation systems

Garden lighting or electrical fixtures

Septic systems

Underground utilities (cables, pipes, gas lines)

Concealed obstacles or debris

Pre-existing damage or defects

Mowing To You is not liable for damage to unmarked or hidden fixtures. Customer acknowledges responsibility for identifying and marking all hazards prior to service. We are not liable for broken downpipes older than 2 years or objects not highlighted to us prior to commencing our works.

1. Pricing and Payment Terms

4.1 Quotes and GST

ALL quotes, whether verbal or written, are PLUS GST

Final invoice amount will include GST as required by Australian law

Standard rate: $220 + GST/hour (2-person team)

Enhanced rate: $270 + GST/hour (3-person team)

Minimum charge: $100 for all clients

4.2 Payment Terms

Residential: Payment due upon completion

Regular clients: 7-day payment terms if previous payments were before payment date; otherwise due on completion of job

Commercial clients: 14-day payment terms

Accepted methods: Bank transfer, credit card, or cash

4.3 Late Payment

Initial late fee: $25

Monthly interest: 1.5% on overdue amounts (calculated daily)

Accounts may be referred to collection after 60 days

Mowing To You will receive at minimum its original invoiced price

Collection agency fees are the customer's responsibility in addition to interest charges and will be paid by the customer

Mowing To You reserves the right to suspend services for accounts overdue 30+ days

4.4 Deposits (Cleaning and Selected Mowing Jobs)
(a) A booking deposit may be required to secure a booking date/time.
(b) For Cleaning Services booked by residential/private customers, a 40% deposit is required unless otherwise agreed in writing.
(c) For lawn care services booked by new customers where the quoted job value is over $400, a 40% deposit is required unless otherwise agreed in writing.
(d) Deposits must be paid no later than 48 hours prior to the scheduled booking time. If the deposit is not received by this time, Mowing To You may release the booking time to other customers.
(e) Deposits are applied toward the final invoice total.

1. Service Conditions

5.1 Scheduling

Services provided Monday to Friday

Saturday available for overflow or emergency work

24-hour notice required for cancellation

Cancellations with less than 24 hours notice will incur a missed appointment fee equal to the standard service charge. This reflects our travel time and crew allocation.

Cancellations due to weather initiated by Mowing To You incur no fee

If customer is not home or access is unavailable, a missed appointment fee applies

For bookings where a deposit is required, the cancellation notice period in this section still applies. Where cancellation occurs with less than 24 hours notice, Mowing To You may retain the deposit (in whole or in part) as the missed appointment fee, reflecting crew allocation and reserved time.

5.2 Seasonal Service Terms

Service frequency varies seasonally:

Spring/Summer (September-February): More frequent services due to rapid growth

Autumn (March-May): Transitional scheduling based on growth rates

Winter (June-August): Reduced frequency with maintenance focus

Pricing remains consistent year-round

Additional services may be recommended during peak growing seasons

Professional lawn maintenance is recommended year-round to prevent moss, weeds, and turf deterioration

Weather-dependent scheduling adjustments may apply

5.3 Weather Policy

Services may be rescheduled due to adverse weather

No additional charge for weather-related rescheduling

Alternative dates provided within 5 business days

Mowing To You is not liable for service delays caused by weather, equipment failure, staff illness, or other events beyond our control (force majeure)

Specific protocols for post-rain mowing apply

For major weather events affecting multiple service areas, Mowing To You will communicate service updates via Facebook and social media. Customers are responsible for checking our social media channels for weather-related announcements and service changes. Individual customer notifications may not be provided for widespread weather disruptions.

1. Customer Responsibilities

Clear lawn of obstacles before service

Secure pets during service

Mark or notify of hidden fixtures/hazards

Provide safe access to service areas

Ensure children are supervised away from service areas

Customer acknowledges that commercial mowing equipment may cause minor surface marking on soft or wet ground. Mowing To You will avoid service in unsuitable conditions where possible but is not liable for minor surface wear consistent with normal equipment use.

If customer fails to meet these responsibilities, Mowing To You may postpone service and charge a postponement fee

We are not liable for broken downpipes older than 2 years or objects not highlighted to us prior to commencing our works

1. Quality Guarantee

Diamond-level lawn care service provider

Quality Commitment: If you're not satisfied with our work, contact us within 24 hours with photo evidence. We will return to address the issue at no extra charge (one-time offer).

This commitment is in addition to your rights under Australian Consumer Law

Issues must be reported within 24 hours of service

Photo documentation may be required

1. Australian Consumer Law Compliance

8.1 Consumer Rights

These terms are subject to the Australian Consumer Law

Statutory guarantees cannot be excluded

Right to repair, replacement, or refund for major failures

Compensation for reasonably foreseeable loss

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence

Nothing in these terms excludes your rights under Australian Consumer Law

8.2 Privacy Protection

Compliance with Privacy Act 1988 (Cth)

Personal information used only for service delivery

No third-party sharing except as required by law

1. Photo & Marketing Consent

Mowing To You may photograph your property before and after service for quality control and marketing purposes. Photos may be used on our website, social media, and promotional materials. To opt out of photo usage for marketing purposes, notify us in writing at admin@mowingtoyou.com.au or 0488 352 232. Quality control photos are retained for 12 months.

1. Access & Safety

Customer must provide safe, unobstructed access to all service areas

If access is unsafe, obstructed, or hazardous conditions exist on the property, Mowing To You may postpone service

Postponement fees may apply if caused by customer negligence or failure to provide safe access

Mowing To You is not liable for injuries to customer's family members or pets during service hours

Customer is responsible for securing pets and ensuring children are supervised away from service areas

1. Seasonal Service Variation

Service frequency and scheduling may vary seasonally based on grass growth rates and weather conditions. Professional lawn maintenance is recommended year-round to prevent moss, weeds, and turf deterioration. Mowing To You will communicate any changes to service scheduling in advance.

1. Dispute Resolution

Initial resolution through direct communication

Mediation if required

Queensland Civil and Administrative Tribunal (QCAT) for unresolved disputes

Governed by Queensland law

Exclusive jurisdiction of Queensland courts

Nothing in these terms excludes your rights under Australian Consumer Law

1. Liability Limitations

Mowing To You's liability is limited to the service fee paid for the specific service in question, except where prohibited by Australian Consumer Law

Not responsible for pre-existing property damage, defects, or wear and tear

Not liable for damage to unmarked or hidden fixtures, underground utilities, or concealed obstacles

Force majeure clause applies for events beyond our control including extreme weather, equipment failure, staff illness, or natural disasters

Damage claims must be reported within 24 hours with photo evidence

Nothing in this section excludes or limits liability for death or personal injury caused by negligence, or rights under Australian Consumer Law

1. Contract Termination

Either party may terminate regular service agreements with 14 days written notice

Immediate termination is permitted for material breach of these terms

Final payment due within 7 days of termination

Pre-paid services will be refunded pro-rata

Outstanding invoices remain payable regardless of termination

1. Changes to Terms

Mowing To You reserves the right to update these Terms of Service. Existing customers will be notified of material changes via email or written notice 14 days prior to changes taking effect. Continued use of services after notification constitutes acceptance of revised terms. Customers may terminate the agreement if they do not accept revised terms.

1. Contact Information

For questions about these Terms of Service, contact:

Mowing To You
Phone: 0488 352 232
Email: admin@mowingtoyou.com.au
Address: Gympie, QLD 4570
ABN: 55 735 232 013

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Acknowledgment

By engaging Mowing To You's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, and that these terms are subject to the Australian Consumer Law.

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